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Applies to: Veriato Windows Agent 8.2.x
Article No: 360049787714
Antivirus
Take the following steps on a Windows device where you plan to install the Veriato Vision Agent. To add AVG exceptions, you will install the Agent first and then browse to select exceptions.
NOTE: While we update this guide from time to time, we cannot guarantee compatibility as Antivirus software companies may make changes without informing us. Any antivirus settings that are disabled during this process should be re-enabled once the exclusions have been set up.
- Before installing an agent, find your company’s Windows installation folder. Log in to Veriato Vision at https://app.veriatocloud.com and go to the Admin | Company Account page. Under “Antivirus Exclusions” note the Windows folder to exclude. For example:
C:\Windows\SysWOW64\yyyxxxx\ - Open AVG Business.
Click on the AVG Business Security icon in the system tray to open the AVG control panel. - Disable AVG Scanning.
You cannot download and install the Veriato Vision software while AVG is active.
- Download the Veriato Vision Windows Installer file.
Open a browser on the endpoint device and log in to your Veriato Vision account through https://app.veriatocloud.com Select Admin | Download Agents and follow the instructions to download the Windows Agent. - Double-click the downloaded file to install.
Follow the installer prompts. You will be prompted to enter your Veriato Vision credentials to register the device. IMPORTANT: When the installation is finished, uncheck Automatically reboot the computer. Press Finish. - Return to the AVG console and add Exceptions.
Open the menu in the upper right corner of the AVG control panel and select Settings.
In the Settings panel, select General > Exceptions. Press Add. - Browse to and select the folder you noted.
Press OK. - Press the green OK button at the bottom of the panel.
The folder and its contents are now excluded from scanning. Close the AVG Business Console.
- Restart the computer.
A reboot completes the Veriato Vision installation. When the computer has restarted, re-enable AVG Business Protection (scanning). - Test the device.
Perform some activities on the device to test Vision and to make sure there is no interference from the antivirus. Run a scan on the device. If files under within your account installation folder are detected, add them as Exceptions. If there are no problems, continue on to the next device.
Updated: 10/28/2022