Support
Applies to: Vision Mac Agents
Article No: 13008775724951
Some antivirus programs interfere with the Mac agent
Go to Admin | Company Account "Antivirus Exclusions" to find the folder name your installation has created for the agent. Replace %random folder% with the folder name shown on your Company Account page.
C:\Windows\SysWOW64\%random folder%
C:\Windows\System32\%random folder%
On Mac devices, exclude the same random folder at this location:
/cores/%random folder%
Some antivirus programs (e.g., Sentinel One) have also detected an agent extension as well as our agent installer. You may need to explicitly exclude these files within your antivirius program:/cores/%random folder%/websecurityextension
/Applications/websecurityExtension.appex
/Applications/WebsecurityForSafari
/Application/LaunchAgent.exe