Support
Applies to: Veriato Windows Agent 10.x
Article No: 17092752222487
Antivirus
If your antivirus solution is not included in our guides, or if you need more complete exclusions, try these lists.
- Basic Agent folder exclusions
- Exclude installer and uninstaller download locations
- Exclude processes
- Complete Agent folder/file exclusions
- Whitelist using the agent's security certificate (the easiest, most reliable solution)
1. Use basic folder exclusions
The folders you must exclude are on your console app's Admin | Company Account page.
For the latest Windows Agent, you will see:
C:\Windows\SysWOW64\winipdat
C:\Windows\System32\winipdat
C:\Windows\winipbin-install
C:\Windows\winipbin
Most antivirus software icons can be found in a computer's status bar. On a Windows computer, you can usually find the antivirus program icon under the status bar up-arrow (near the date/time). Press the arrow and click on the icon to open the antivirus console.
- Enter antivirus exclusions BEFORE downloading and installing the Interguard agent.
In some antivirus programs, you simply enter the name of each exclusion; in others, you must select a folder or file that already exists. If the antivirus program requires selecting an existing folder/file to exclude, create the named Interguard exclusions folder(s) — as well as a unique folder in which to download the agent — BEFORE downloading and installing. For some antivirus solutions, you may need to exclude processes, too (see the Microsoft Security Essentials / Defender Exclusion Guide guide.) - Disable scanning or pause antivirus protections during Windows agent installation.
Avoid installation frustration! You can re-enable all settings following agent installation. - If you use a network-wide antivirus solution:
Provide the necessary exclusions to your IT Admin. Follow normal procedures to add Interguard exclusions to your network policies. The updated antivirus exclusion policy should be in place before you install the agent. - Set the Windows antivirus folder exclusions within your antivirus solution.
Review your antivirus provider's documentation for clarification on rules for excluding folders, files, and processes, or contact Support for assistance.
NOTE: Our software is legal, safe, and, in fact, good business practice on the endpoints you own. Our Antivirus Exclusion Guides may be useful, but we recommend you refer to the support site for the antivirus product you use.
2. Exclude installer and uninstaller download locations
Include the following to download and install or uninstall the agent:
C:\Users\*\Downloads\VisionInstaller.exe
C:\Users\*\Downloads\VisionInstaller_Auto-Reboot-Disabled.exe
C:\Users\*\Downloads\uninstall64.exe
C:\Windows\SysWOW64\Uninstaller.exe
3. Use Process exclusions
If your antivirus solution allows excluding processes, exclude the following:
C:\Windows\winipbin\mrstch.exe
C:\Windows\winipbin\mxcrsc32.exe
C:\Windows\winipbin\wlcnthr.exe
C:\Windows\winipbin-install\Admin.exe
C:\Windows\winipbin-install\SPSetupWin.exe
C:\Windows\winipbin-install\Preinstaller.exe
C:\Windows\winipbin-install\spsetup.exe
C:\Windows\winipbin-install\spsetup64.exe
C:\Windows\winipbin-install\SDFMigrator.exe
C:\Windows\winipbin\SDFMigrator.exe
C:\Windows\winipbin-install\bootstrap.exe
C:\Users\*\Downloads\VisionInstaller.exe
C:\Users\*\Downloads\VisionInstaller_Auto-Reboot-Disabled.exe
C:\Users\*\Downloads\uninstall64.exe
C:\Windows\SysWOW64\Uninstaller.exe
C:\Windows\winipbin-install\Uninstaller.exe
4. Try complete file exclusions
The following files are created following the installation of Windows Agent 10.0.47350.
C:\Windows\SysWOW64\winipdat\
C:\Windows\SysWOW64\winipdat\kyqdhy.db
C:\Windows\SysWOW64\winipdat\queue.db
C:\Windows\SysWOW64\winipdat\rhlth.dat
C:\Windows\SysWOW64\winipdat\sessions.db
C:\Windows\SysWOW64\winipdat\winipdat.log
C:\Windows\System32\winipdat
C:\Windows\System32\winipdat\bootstrap.exe
C:\Windows\System32\winipdat\SDFMigrator.exe
C:\Windows\System32\winipdat\PreInstaller.exe
C:\Windows\System32\winipdat\spsetup.exe
C:\Windows\System32\winipdat\Uninstaller.exe
C:\Windows\winipbin
C:\Windows\winipbin\bissima.dll
C:\Windows\winipbin\bissimo.dll
C:\Windows\winipbin\cmproxfr.dll
C:\Windows\winipbin\eanipw.dll
C:\Windows\winipbin\hdaocogema.dll
C:\Windows\winipbin\jlyfftin.dll
C:\Windows\winipbin\lrdfcndr.dll
C:\Windows\winipbin\mossimo.dll
C:\Windows\winipbin\mrstch.exe
C:\Windows\winipbin\mxcrsc32.exe
C:\Windows\winipbin\print.txt
C:\Windows\winipbin\prsthasn.exe
C:\Windows\winipbin\quasima.dll
C:\Windows\winipbin\quasimo.dll
C:\Windows\winipbin\rcxaemap.dll
C:\Windows\winipbin\supportch.crx
C:\Windows\winipbin\supportch.xml
C:\Windows\winipbin\supported.appx
C:\Windows\winipbin\supportf.xpi
C:\Windows\winipbin\svrltmgr.dll
C:\Windows\winipbin\svrltmgr64.dll
C:\Windows\winipbin\svrltwp.dll
C:\Windows\winipbin\svrltwp64.dll
C:\Windows\winipbin\vdorctrl.dll
C:\Windows\winipbin\vdorctrl.sys
C:\Windows\winipbin\wdwwsm.dll
C:\Windows\winipbin\wesnthelf.dll
C:\Windows\winipbin\wlcnthr.exe
C:\Windows\winipbin\wzodlg32.dll
C:\Windows\winipbin\yamjrd.dll
C:\Windows\winipbin\zrgrshwin.dll
C:\Windows\winipbin-install
Files used during agent installation that do not remain on the system are noted below. Only a few antivirus programs will detect all. Exclude the temporary files:
These temporary files are used during agent installation, push updates, and manual installs:
C:\Windows\winipbin-install\admin.exe
C:\Windows\winipbin-install\InstallerService.exe
C:\Windows\winipbin-install\MSVxRsc.dll
C:\Windows\winipbin-install\spsetup64.exe
C:\Windows\winipbin-install\SR_TmpRun.ini
C:\Windows\winipbin-install\bootstrap.exe
C:\Windows\winipbin-install\SDFMigrator.exe
C:\Windows\winipbin-install\PreInstaller.exe
C:\Windows\winipbin-install\ra.dll
C:\Windows\winipbin-install\spsetup.exe
C:\Windows\winipbin-install\Uninstaller.exe
C:\Windows\winipbin-install\_msfile*.inf
C:\Windows\winipbin-install\*.tmp
C:\Windows\winipbin-install\*.log
5. Whitelist using the agent's security certificate
If your managed antivirus solution allows whitelisting using a product's digital certificate, this is the best way to set Veriato agent exclusions. Download and extract the .zip folder attached below, which contains a .cer and a .pem certificate file for the latest Windows Agent. Upload the certificate to your antivirus solution's console.