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  1. Veriato Support
  2. Investigator Support
  3. Frequently Asked Questions

Frequently Asked Questions

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  • Licensing: What happens if I need to replace a computer?   
  • Licensing: Can I move a license to another Computer?  
  • Licensing: What happens to a Recorder without a license?
  • System Administration: What are the communication requirements for Investigator?   
  • System Administration: How do I backup and archive the data in Investigator?  
  • System Administration: How long is data available?  
  • System Administration: Does the system tell me if a client Recorder is down?
  • Monitoring: Does Veriato see our recorded data?
  • Monitoring: Can I create video clips of a user’s screen?
  • Monitoring: What is meant by total, focus, and active time?
  • Antivirus Exceptions: How do I manage Symantec Enterprise installations?   
  • Antivirus Exceptions: How do I prevent ESET from detecting Veriato?   
  • Antivirus Exceptions: How do I prevent Trend Micro from detecting Veriato?   
  • Antivirus Exceptions: What if Microsoft antivirus is included with the operating system?  
  • Antivirus Exceptions: Will antivirus programs be an issue?
  • Recording: Why does a deployment fail?
  • Recording: What are the options for deploying the Recorder?  
  • Recording: Can a user find the Recorder and remove it?
  • Recording: Can I record computers that leave the network?
  • Recording: What kind of footprint does the Recorder have?
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