Windows Agent 8.2.x (Legacy) Installation

Applies to: Windows Agent
Article No: 22978405793559

Before you install, remember to:  

• Set Antivirus Exclusions
  Be sure to set the listed exclusions at each Windows device BEFORE attempting to install the agent.  
• Unblock the downloaded agent installer before deploying.
  Especially if you are deploying the Installer remotely on your network, take steps to ensure the file will not be blocked by local Windows security. See below for ways to do this. 
• Install on a test Windows computer first.
  Before deploying the agent across your network, be sure the antivirus exclusions and the installation work as you expect. 

Install Windows Agent version 8.2.xx.xxxx

At your computer, or from an endpoint computer, log in to Veriato Vision and select Admin | Download Agents. The Add Agents wizard opens.

IMPORTANT: If you are at the computer where you plan to install. Make sure Antivirus Exclusions are in place before you launch the installation. See Antivirus Exclusions.

1. Step 1: Select Agent.
   Press Windows to download your Windows Agent installer
2. Step 2: Antivirus.
   Before downloading and installing the agent, set exclusions in the antivirus program(s) at the endpoint Windows device.  Some antivirus programs require selecting the folders or files to exclude. In this case, you need to install the agent first to select the installed folders, and then reinstall with the exclusions set. 
   
   Replace yyyxxxx below with your company's unique folder name.
   C:\Windows\SysWOW64\yyyxxxx
3. Step 3: Download.
   Press the Generate Installer button. It takes a minute or two to generate both a .exe installer and a .msi installer. You can move around the app and come back to this step later when the downloads are ready.

If your browser stops the download

Your browser security settings may display a message on downloading the Installer or Uninstaller. You can temporarily change the browser security settings to allow the download or instruct the browser to Keep or Continue the download regardless of warnings. 

Download a silent EXE Installer 
When executed, the .exe file installs the recorder agent silently and registers automatically with the Veriato Vision server.  Use the .exe file to deploy:

• Locally at an endpoint device (double-click the file)
• Using our NetDeploy tool
• Using PsExec
• Using Microsoft Intune (once the .exe is converted to .intunewin)
• Using another tool that accepts an EXE install file

Download the EXE Uninstaller  
Use to uninstall an agent installed using the EXE install.

Download a silent MSI Installer
Read about the MSI installer before choosing this option. Use the downloaded .msi file to deploy: 

• Locally at an endpoint device (double-click the file)
• Using Group Policy Object (GPO requires MSI) 
• Using another tool requiring MSI for network-based deployments

4. Step 4: Access tools for installation.
   

• A NetDeploy Guide to deploying the agent

• The NetDeploy tool for across the network deployment (unzip and run)
• An Intune Guide for deploying the agent
• An MSI Informational Guide

When you are ready, press Finish to complete the wizard.

5. Unblock the downloaded file
   When you move the file from one computer to another, Windows Security may prevent the file from running. Before deploying the downloaded install file, take steps to "unblock" it. There two ways to do this:
   (1) Unblock from the File Properties:

• Right-click on the downloaded EXE or MSI file. 
• Under the General tab, find Security and check Unblock.
  

(2) Unblock from Windows PowerShell:

• Open PowerShell as Adminstrator. 
• Navigate to the download location.
• Enter the command:  Get-Item 'the installer filename' | Unblock-File.
  

6. Disable Antivirus Scanning or Pause Protection in the endpoint's antivirus.  
   This step is important because the install may not run properly if you do not. If you cannot disable the antivirus protection during installation, contact support to obtain an alternate option. Support can:

• Upgrade your installation with the updated Windows agent, which has fewer antivirus issues, or 
• Provide you with a custom installer that places temporary files safely in a temporary folder that you can exclude.  

7. Access the downloaded silent installer.
   Download the silent installer from the app or copy the downloaded file from its original location. Double-click the file. The installer completes the silent installation. 
8. Restart the computer.
   The agent is not fully installed until the computer is restarted.
9. Verify the installation.
   At the endpoint computer, use your hotkeys combination (found in Admin | Company Account in your app) at the computer. A window pops up showing the recording state. Check Admin | Endpoint Agents for the appearance of the newly installed agent(s).
   Contact Support if you have questions. 

Updated: 05/24/2023