Support
Applies to: Mac Agent 8.2.x
Article No: 15303406474391
Mac OS support
The following Mac versions have been tested for support:- MacOS 13 Ventura
- MacOS 12 Monterey
- MacOS 11 Big Sur
- MacOS 10.15 Catalina
Others may be supported.
Mac recording support
Veriato Vision records the following data types on MacOS machines:
■ Supported ■ To Come (or Partial) ■ Not Currently Supported
|
Event Types |
Capability |
|
Logon/Off Activity |
Login, Logoff, Lock, Unlock events Active and Idle time |
|
Alerts |
Alert words detected Website category accessed User behavior (as specified) Agent fails to check-in notification |
|
Email Events |
Webmail sent and received (see browser support below) |
|
Chat/IM events |
Skype chat only |
|
Applications |
Applications used Active, productive, and unproductive time |
|
Websites |
Websites visited Active, productive, and unproductive time |
|
Searches |
Searches at websites (as supported) |
|
Keystrokes |
Keystrokes in applications |
|
Geolocation (laptops) |
Locate on a map (if enabled) |
|
Screenshots |
Continuous screenshots (on time interval) Screenshots on alert words detected Smart Screenshots |
Mac browser support (by OS)
Veriato Vision supports recording on the following browsers. Keep in mind that browsers are continually updated and support may vary.
NOTE: If event records for an activity type (email, chat) cannot be captured, you can refer to the same time period at a URL, in an application, or in Data Explorer screenshots.
■ Supported ■ To Come (or Partial) ■ Not Currently Supported
|
Browsers Supported * |
Monterey |
Big Sur |
Catalina |
|
Chrome |
Websites Visited (URL) Website Searches Browser app active time Website productivity Alert by website Screenshots by website Screenshots by interval |
Websites Visited (URL) Website Searches Browser app active time Website productivity Alert by website Screenshots by website Screenshots by interval |
Websites Visited (URL) Website Searches Browser app active time Website productivity Alert by website Screenshots by website Screenshots by interval Keystrokes at websites |
|
Gmail (email) - Partial |
Gmail (email) - Partial |
Gmail (email) - Partial |
|
|
Block/Whitelist websites Keystrokes Office 365/Outlook Email Facebook Messenger Chat Google Chat |
Block/Whitelist websites Keystrokes Office 365/Outlook Email Facebook Messenger Chat Google Chat |
Block/Whitelist websites Office 365/Outlook Email Facebook Messenger Chat Google Chat |
|
|
Firefox |
Browser app active time Website productivity Screenshots by interval |
Browser app active time Website productivity Screenshots by interval |
Not tested
|
|
|
Websites Visited (URL) Website Searches Alert by website Block/Whitelist websites Keystrokes at websites Gmail Email Office 365/Outlook Email Facebook Messenger Chat Google Chat |
Websites Visited (URL) Website Searches Alert by website Block / Whitelist websites Keystrokes at websites Gmail Email Office 365/Outlook Email Facebook Messenger Chat Google Chat |
|
|
Safari |
Websites Visited (URL) Browser app active time Website productivity Alert by website Screenshots by interval |
Websites Visited (URL) Website searches Browser app active time Website productivity Alert by website Screenshots by interval |
|
|
Website searches Block/Whitelist websites Keystrokes at websites Office 365/Outlook Email Facebook Messenger Chat Google Chat |
Block/Whitelist websites Keystrokes at websites Office 365/Outlook Email Facebook Messenger Chat Google Chat |
* Tested on:
|
Browser Version |
Operating System |
|
|
Other versions may be supported.
Mac email & chat (by OS)
Veriato Vision captures email and chat from the following clients. If event records for an activity (email, chat) cannot be captured, you can still refer to application records and screenshots. See "Mac browser support" above for browser webmail and chat support.
■ Supported ■ To Come (or Partial) ■ Not Currently Supported
|
Email & Chat Clients |
Monterey |
Big Sur |
Catalina |
|
Apple Mail |
Emails sent & received |
Emails sent & received |
Emails sent & received |
|
Office 365/Outlook |
Emails sent & received |
Emails sent & received |
Emails sent & received |
|
iMessage |
Text-based IMs & Chats |
Text-based IMs & Chats |
Text-based IMs & Chats |
|
Microsft Teams |
Text-based IMs & Chats |
Text-based IMs & Chats |
Text-based IMs & Chats |
|
Skype |
Text-based IMs & Chats |
Text-based IMs & Chats |
Text-based IMs & Chats |
|
Skype for Business |
Text-based IMs & Chats |
Text-based IMs & Chats |
Text-based IMs & Chats |
|
Skype File Transfers |
File Uploads/Downloads |
File Uploads/Downloads |
File Uploads/Downloads |
Updated: 06/14/2023