Frequently Asked Questions

Does Veriato Vision have on premise, private cloud, and cloud (SaaS) based options?

• Veriato Vision is only offered as a cloud-hosted solution.

What operating systems are you compatible with?

• Veriato Vision is compatible with Windows, Mac, Terminal Servers (VMWare Citrix), Chromebooks, Android and iOS devices. Read more about Veriato Vision compatibility here.

Can the solution monitor activities on smart phones?

• Yes, Veriato Vision can monitor both Android and iOS devices. Read more about our smart phone compatibility and monitoring here.

Is the data encrypted both at rest and in transit?

• Yes. Veriato Vision encrypts the recorded data locally on the endpoint and transmits this data to the server over a secure TLS connection.

How do I install/deploy the recorders on the endpoint machines?

• There are 3 different ways to install the recorder. The most common ways to install are the following:
  1. Download the installer from https://www.veriatocloud.com and install while on the target PC (requires physical or remote desktop access to install).
  2. Silently & remotely deploy the recorder to machines across the network. We provide a silent executable which can be deployed using either our tool (NetDeploy) or yours. Works on network or over VPN.
  3. Contact support for an installation file that you can send to the users you plan to monitor which will download the silent installer; the users will simply need to run the installer by double clicking on it.

What is the size of the client recorder file that is downloaded to the monitored computers?

• The client recorder installer file is roughly 50MB in size.

How does your software work with Anti-Virus? Will I have to make any changes to my Anti-Virus software?

• Veriato Vision is designed to work with all major anti-virus solutions, however you may need to temporarily disable your anti-virus and set a folder exclusion during to ensure compatibility. Read more about antivirus compatibility here.

Does the monitoring solution provide advanced reporting and dashboard capability?

• Yes our dashboard comes with 70 pre-configured reports in Chart View as well as dozens of configurable reports which can be scheduled and sent automatically via email to a list of recipients on a daily, weekly or monthly basis.

How do I uninstall Vision software?

• There are 2 options to uninstall Vision software:

1. 1. Remote uninstall: You can remotely push a silent uninstaller to a workstation that is available across your network or over VPN. Please contact our support team to request a remote uninstaller for your account.
      
      
   2. Manual uninstall: You can access the desktop physically, or through remote desktop access and proceed to uninstall the software. Please contact our support team so that a support agent can walk you through this process.

How do I install Vision Mobile Monitoring for Android software?

• For Vision mobile monitoring for Android software the following installation options are available:

1. 1. 1. Local Installation: If you have physical access to the target device, please login to your online account at and follow the installation instructions to install our app on the target device.
         
         
      2. Remote Installation: Remote installation is done via Mobile Device Management (MDM)
         1. The devices must first be enrolled in an MDM solution.
         2. We will provide you an installation .apk file which will install the software agent and a configuration file that will provide the agent with the required details to register the license with the server.
         3. Using a function of the MDM solution, you can then deploy the installer with the config file to the enrolled devices.