Support
Setting antivirus exclusions is standard practice when installing network-wide software. Some antivirus programs acknowledge the importance of Workplace Behavior Analytics, such as Veriato, and will not interfere with our installations. Others may identify the agent as a threat and move files to quarantine, preventing installation and operation.
What exclusions should I add?
For Mac antivirus exclusions, refer to your Company Account page or the second page of the Download Agents wizard.
Exclude the following folders and files
/usr/local/sps/
/library/library/
/library/vcl/
/MacClient.app/Contents/
/private/tmp/A1Installer/
/usr/local/bstd/
/tmp/VeriatoBootstrapper/
/Library/LaunchAgents/com.spsecure.useragent.plist
/Library/LaunchDaemons/com.spsecure.daemon.plist
Where do I find antivirus settings?
Mac OS includes XProtect as a built-in antivirus solution. Most other antivirus, anti-spyware, or anti-malware software icons can be found as an application or as a product icon on the status bar. Press the button to open the antivirus status and settings console.
If your organization manages Mac devices across a network, you may be able to control virus scanning from an endpoint "profile." In the management application, look for antivirus "exclusion," "exception," or "whitelist" settings.
Set the antivirus exclusions
NOTE: For your first installation, try these steps on a test device.
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Follow instructions for your antivirus solution.
Review your antivirus provider's documentation for clarification on rules for excluding folders, files, and processes, or contact Support for assistance. -
Set Mac antivirus folder exclusions.
The folders you need to exclude are listed on the Admin | Company Account and in "Step 2" of the Download Agents wizard.
Installed folders:
/usr/local/sps/
/library/library/
/library/vcl/
/MacClient.app/Contents/
Agent and Daemon:
/Library/LaunchAgents/com.spsecure.useragent.plist
/Library/LaunchDaemons/com.spsecure.daemon.plist
Temporary installation folders:
/private/tmp/A1Installer/
/usr/local/bstd/
/tmp/VeriatoBootstrapper/
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If possible, disable antivirus scans or "pause protection" before installing.
You can re-enable scanning and protection when the installation is finished. -
Install the agent.
See Mac Installation for step-by-step help with installation. -
If, after setting exclusions, the antivirus still detects and removes files, or if the installation fails:
Review the antivirus provider's documentation. Contact the antivirus provider's support center for assistance. Antivirus firewalls may need to be temporarily disabled. Contact Veriato Support for help or for an alternate option.
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Check Admin | Endpoint Agents for the appearance of newly installed agents.
Contact Support if you have questions.