Support
Applies to: Veriato Vision
Agent Release 23R04.4
Agent Version: 10.0.47385.1
December 18, 2023
Article No: 22995826810647
Recording Updates (Browser, Chat, Email)
Added support for:
- Microsoft New Teams version 23306.3315.2560.6525
Enhancement
The agent now records and returns inbound and outbound Chat/IM in the Microsoft New Teams desktop app. This release supports recording both New and Classic Teams.
A few issues we have found will be addressed in the next Windows Agent release:
- When a user switches from Classic to New Teams, recording begins only when the Teams app is restarted a second time.
- When a logged-in user logs into a different New Teams account, recording stops.