Support
Applies to Veriato Cerebral
Windows Agent 23R04.4
Agent Version 10.0.47385.1
December 13, 2023
Article No: 19807249345175
Agent updates automatically appear in the Add Agent options and the Agent Versions section of the Management Console. We recommend deploying a new version to a test device before deploying it across the network
Recording Updates (Browser, Chat, Email)
Added support for:
- Microsoft New Teams version 23306.3314.2555.9628
Enhancement
The agent now records and returns inbound and outbound Chat/IM in the Microsoft New Teams desktop app. This release supports recording Chat/IM in both New and Classic Teams
Known Issues
Some issues we have found will be addressed in the next Windows Agent release:
- When a user switches from Classic to New Teams, recording begins only when the Teams app is restarted a second time.
- If a logged-in user logs into a different New Teams account, chat recording stops.
- The New Teams application name does not appear correctly in the Management Console’s Chat/IM events.